REQUEST A REPAIR
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call 0330 333 7321

Report a Repair

Working in conjunction with our maintenance contractors, we are able to book and fulfil any repairs that are required

To report Faults or Repairs
 
Weekdays 9.00am to 5.00pm & Out of Hours

TEL: 0330 333 7321

Option 1 – Property related enquires
Then
Option 1 – Gas & Oil Heating and Hot Water
Option 2 – Fire Alarms and Emergency Lighting
Option 3 – Day to Day Repairs
Option 4 – For Lifts
 
When calling about a job status please provide your JOB NUMBER

Non-Emergency Repairs:

Complete an online form

Only use for non-emergency repairs

How repairs are prioritised

  • Repairs are prioritised into the following categories
    • Emergency repair within 24 hours (targeting attendance within 4 hours, depending on contractor availability to your location)
    • General repair within 7 days
    • Minor and cosmetic repairs within 28 days
  • If the tenants in the property have particular health needs, please explain this clearly, as it will help prioritise repairs appropriately
  • When you report a repair, you will be advised of its category and repair timescale