These documents will help you understand how we manage tenancies but most importantly how we help our customers to stay safe

Lettings Policy

Anti-Slavery Policy

Damp and Mould Policy

Complaints Policy

Safeguarding Policy

ASB Policy

Compensation

Repairs & Maintenance Policy

Void Policy

Asbestos Management Policy

Electrical Safety Policy

Fire Safety Policy

Gas Safety (DomComm) Policy

Lift Safety Policy

Water Hygiene Policy

WSHL Board Member & Shareholder Admission Policy

Health and Safety Policy

Adaptations and Equipment Policy

Income Management Policy

Tenancy Policy

Pets Policy

Hate Crime Policy

Reasonable Adjustments Policy

WSHL Direct Debit Mandate - Rent and Utilities

WSHL Standing Order Mandate - Rent

WSHL Standing Order Mandate – Utilities

Housing Ombudsman Code – Self Assessment 2022

Housing Ombudsman Code – Self Assessment 2023

Annual Complaints Performance and Service Improvement Report April 2024

Landlords Governing Body Response to Complaint Self Assessment January 2024