Following the recent consultation period, both Boards have agreed to proceed with the merger between Westmoreland Supported Housing Ltd (WSHL) and Bespoke Supportive Tenancies (BeST). The merger will take place on 1st December 2025 and the new organisation will be know as Portus Supported Housing from that date. We have written to all our customers and their appointees on the 9th October and a copy of the letter can be found here...
The merger is driven by our shared commitment to providing high-quality homes and support for adults with support requirements. By combining resources, we aim to improve service delivery, create efficiencies and strengthen financial stability, ultimately enhancing our ability to meet the needs of our tenants.
Extra Resource: More housing officers, surveyors, and customer-focused staff to improve support.
Improved Customer Focus: More staff and smaller areas to provide better personal attention.
Choice and Opportunity: Over 2,300 homes across the UK, offering more accommodation options.
Improved Repairs Services: Faster, more cost-effective repairs service.
Financial Resources: Stronger finances to deliver better value and meet your needs.
New Customer Strategy: More ways for you to share your views on services.
Increased Regulation: A larger organisation, closely monitored to ensure higher standards.
We have heard your feedback on customer focus, repairs, transparency, and rent concerns. We are committed to increasing engagement, improving repairs, and providing clearer communication.
We will continue to update you as we approach the merger. If you have any questions, please contact us at MergerConsultations@bestha.co.uk or 0161 786 6000 (Option 5).
