Easy Read Complaints Procedure

Not happy? You have the right to make an official complaint if we have done anything to upset you.

First you must write us a letter.  Your Support Worker or Advocate will help with this. When we receive your letter we will deal with your complaint and let you know what we have done to address your complaint.
If you are unhappy with our response we will have a meeting with you so that you can tell us why you are still unhappy. You may bring any paperwork with you that you think may be helpful.  At the meeting we will make notes which you and your Support Worker or Advocate can take away to read together at a later  

After the meeting we will let you know how we will deal with your complaint.  If you are still unhappy you have the right to appeal but your Support Worker or Advocate will help you with this.

 

The Staff at Westmoreland Supported Housing hope that we will deal with your complaint and that you will be happy with the outcome.

 

Back to top of page

GET IN TOUCH

To get in touch enter text here.