Reflection on 2015
Twenty fifteen was a busy year for W.S.H.A.
In terms of figures;
W.S.H.A now have over 150 properties.
W.S.H.A handled over 400 out of hours’ emergency calls last year, ranging from major water leaks to lost keys.
W.S.H.A dealt with over 2000 repair request from tenants.
W.S.H.A employ 9 full time staff.
W.S.H.A have 7 directors on the board, those not working within the company giving their time freely, a do the employee directors for board meetings etc.
W.S.H.A employ numerous contractors throughout the country, many of whom we do repeat business with.
Towards the end of 2015 we appointed 2 new directors to our board, both of which bring a wealth of experience to our organisation, one being probably the country’s foremost housing consultant, the other a financial expert with many years’ experience and successes in private industry.
Our South West area based in Taunton and under the directorship of Yvonne Lee has gone from strength to strength during 2015 and is set to expand in to the Exeter area in 2016. Yvonne has bought with her several years of working within the property sector, after doing her initial training in special schools and clinics dealing with children with learning difficulties. She has travelled to America, Japan and Switzerland gaining and giving experience in this field.
We now have several contractors working for us who know and understand the specialist needs of our client group, several being on first name terms with our tenants, which creates a nice atmosphere when they are working at the properties.
Head office in Nottingham has seen a further increase in staff with an accountant, and the appointment of an office administrator is imminent.
Our relationship with the Police and Probation Services, where we provide supported housing for ex-offenders on release has also led to us employing an experienced person, on a part time basis, to deal with addictions.
We experimented towards the end of the year by fitting one property with the ‘Hive ‘heating control, this has worked very well and in January/February 2016 four more properties are having the system fitted. If they all work well, we will be looking to roll them out to other suitable properties.
Many properties have already joined our energy cost saving scheme in 2015, which we do not make any administration charge for. You can save up to 20% on fuel costs on the scheme. Several other tenants in properties have expressed an interest in this so we are expecting this service to grow further in to the new year.
One of the comments from the HCA when we became a housing association was that we are very strong on people focus, we take that as a compliment, as that is where we want to be, and we will strive to continue to put people, our tenants first.
So all in all a year to be looking forwards to, I know we will have our challenges as we go but we always deal with them and work unceasingly to put our tenants at the forefront of what do.